F.A.Q.'s - Questions & Answers



What items do you print?

We print the following items - "Your file(s). Our Design(s)."
Please email us any PC compatible document you need printing.
Word docs, pdf's, pages from an excel spreadsheet - you name it we'll print it.
Flyers, Posters, Letterheads, Business Cards, Tickets, Invites, Postcards, Greetings and Christmas Cards, Booklets, Newsletters, Brochures, Orders Of Service, Address Labels, etc, all printed - all the usual suspects.

How do I order?

Directly through this website (Pdf''s and Jpeg's up to 20mb in size)
Alternatively either pop into the shop or email sales@scottishprint.com with an enquiry or an order.
Large files can be transferred to us through www.wetransfer.com/#
We will email you back to confirm your request, your order details, prices and timescales.

How do I pay?

Payment can be made online using this website, by using PayPal or a credit/debit card.
If you can collect your job payment can be by card, by cheque or good old fashioned cash.
If paying by cheque please make the cheque payable to "ScottishPrint" and post to :
Scottishprint
33 Hyndland Street, Partick,
Glasgow, Scotland. G11 7UY.

Collection only - If you are paying by PayPal we can send you a payment request when we receive your order.
Please note that orders are not released until payment is received.
We don't give credit or issue invoices.

What are your delivery times?

For Digital Quick Printing collection/delivery times are normally within 1-2 working days (or less) of our receipt of your job. Early evening deliveries are available for Glasgow postcodes - £10.00.
At busy times, eg. Christmas, this can take longer due to the volume of orders and the slower postal deliveries.
If you require additional design work your order will of course take slightly longer.
Orders are sent out by Royal Mail first class post, or couriered by DHL or Hermes Couriers.

I need to send you my artwork, what image formats do you need?

We can take most image formats for printing. We prefer pdf's, high quality jpegs, tiffs, Corel Draw files (cdr), or Photoshop files (psd). If uploading though this website, it's currently only Pdf's or Jpg's up to 20mb in size.
Please remember that the higher the quality of your original image the better the print quality. If your image is of a poor quality we cannot achieve a good print result for you. We reserve the right to refuse any order which cannot be printed to an acceptable quality. Image resolution should be 300dpi wherever possible.

We can print directly from Microsoft Word and Publisher files, pdf's or most other files types.
Please supply images in CMYK format if possible.

Can you match exact colours?

In most cases the print colours will match or be very close to that of your original image. However with digital printing you should be aware that there can be a difference in the colour profiles between different monitors and printers and the colour you see on your screen may not always be the same shade as the printed colour. With digital printing are not able to match Pantone colours.

Can you send me a sample?

No, sorry, we've found this too time-consuming.

Can you send me a proof?

Yes for Digital Quick Printing we can - if you would like a layout proof for your order let us know and we will send a print proof by email. Note that this is for layout only and should not be used to check colour or print quality. Please check your proof carefully as we will not be responsible for any errors after the proof has been accepted.

What are your card weights?

We have a variation of A4 paper and card in stock at all times. This ranges from our standard paper, which is the slightly thicker than normal 90gsm through to 120gsm paper, and card in 160gsm, 200gsm, 220gsm, 250gsm, 280gsm & 300gsm weights. Digital printed business cards are printed on 300gsm paper stock. Our litho printed cards are 450gsm and can be matt, gloss or velvet laminated.

Can I order different quantities?

With digital quick printing we can supply any specific quantity you require.
The listed packages merely illustrate example quantities.
For long run litho printing we can only supply the packages listed in this website.

Can you give me a special quote?

Yes, please email for a quote.

Can I have a repeat order?

Yes, we like them. Any repeat orders of an identical design to one we have printed for you will not incur any design charges.

I need business cards for 2 people within my business, can you combine the order?

With digital printing an order for two sets of 500 business cards with different names can be charged as one set of 1000 cards. Due to the printing methods used there is a significant reduction in our costs for larger orders, this is reflected in generous quantity discounts. This does not apply to litho printing.

Do your prices include VAT and delivery?

Prices shown are inclusive of any VAT. Delivery is added at the checkout.
Evening delivery to Glasgow Postcodes is £10.
There is no additional charge unless you require any design work.

Do you design logos?

Yes we do - either completely new, or a redesign based on something you already have. Logo design is not included in the printing price and is priced depending on complexity, usually starting at around £20.

Can you print an image I've saved from a website?

Usually an image saved from a website is not large enough or of sufficient quality for printing, unless the image is specifically designed to be used for printing purposes. You can check this by printing the image on a sheet of paper using a desktop printer.

What is your returns policy?

If it's our mistake we will always reprint your order or refund your payment if required. We check all orders before they are despatched, but if you find that there is any fault with your order due to misprinting, please return the faulty order and we will reprint this for you at no extra charge.

What are the exact ‘A’ sizes?

A6 - 105mm x 148.5mm
A5 - 148.5mm x 210mm
A4 - 210mm x 297mm
A3 - 297mm x 420mm
A2 - 420mm x 594mm
A1 - 594mm x 840mm

Can you help me make a print ready PDF?

Yes, please send us whatever you have.

Alternatively please try this Free PDF Convertor.
http://www.freepdfconvert.com/
Very good it is too.

The Choose Flie / Upload File Button isn't working. Can I email you my item to be printed

Yes, this website can currentlly only upload pdf's & jpg's up to 20 megabites in size so please place your order.
If necessary email your file or files to : sales@scottishprint.com quoting your order number.
Alternatively use our recommended transfer programme We Transfer at www.wetransfer.com/#

Can I send you a very large file?

We Transfer at www.wetransfer.com/#
Alternatively you can use Dropbox or YouSendIt which are also web-based secure digital file delivery companies, which let users securely send, receive and track files on demand.



   

 


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